Privacy Policy

This privacy statement describes how "Lunch on Time" (also known as the "App") gathers, uses, discloses, and safeguards your personal data. You agree to the procedures outlined in this policy by using the App. Please carefully read our privacy statement.


Information That We Gather:

  1. User Information: When you register, we ask for information like your name, phone number, and workplace address.

  2. Order Information: We gather information about your meal preferences and preferred delivery methods when you order lunch through the App.

  3. Payment Information: If you use the App to make payments, we may record your credit/debit card information or digital wallet information.

  4. Location Data: In order to more easily deliver your lunch orders, we may gather location data from your device.

  5. Usage Data: We track information about your use of the App, including as the pages you view and the actions you do.


How We Use the Data You Provide Us:


  1. Lunch Delivery: We use the information you provide to make it easier for us to deliver homemade lunches to the office address you provide.

  2. Account Management: Your information is utilised to process orders, manage your account, and offer customer service.

  3. Personalization: To make our services more useful to you and to tailor them to your choices and use information.

  4. Communication: We may send you updates, order confirmations, and marketing materials using your contact information.

  5. Lunch order payments are processed using the payment information you provide.


Disclosing Information:


  1. Delivery Personnel: In order to fulfil lunch orders, we provide designated delivery personnel (referred to as "Lunch Buddies") with your delivery information.

  2. Service Providers: In order to deliver our services, we may share your information with outside service providers.

  3. Legal Compliance: We may release personal information to meet legal requirements or in response to legitimate government requests.


Data Protection:


  1. To prevent unauthorised access, disclosure, or change of your data, we use industry-standard security measures.


Data Storage:


  1. We keep your information on file for as long as is necessary to deliver our services and to comply with legal or regulatory requirements.


Your Options:


  1. The App allows you to review and amend the information related to your account.

  2. You have the option to decline receiving marketing communications from us.

Privacy of children:


  1. People under the age of 18 are not supposed to use the app. We don't purposefully gather personal data about kids.


Privacy Policy Changes:


  1. To reflect changes in our procedures, we may amend this privacy statement. In case of important changes, you'll be informed.


Contact details:


  1. You can get in touch with us at info@lunchontime.in if you have any questions or complaints about this privacy policy.



You confirm that you have read, comprehended, and agreed to this Privacy Policy by using the "Lunch on Time" App. Your continued use of the App constitutes your agreement to the policies outlined in this section. Please check this privacy statement for updates frequently.




Shipping Policy

Effective Date: 28th Sept, 2023


1. Introduction


Welcome to "Lunch on Time," your trusted partner in ensuring timely and convenient lunch deliveries to your workplace. This Shipping Policy outlines the terms and conditions that govern the delivery of home-cooked lunches to your office address by our dedicated delivery personnel ("Delivery Team").





2. Delivery Timeframes


We understand the importance of punctuality when it comes to delivering your lunch. Our Delivery Team is committed to ensuring that your lunch arrives on time at your office address. To achieve this, please note the following timeframes:




3. Delivery Process


Here's how the "Lunch on Time" delivery process works:



4. Delivery Charges


Delivery charges may apply based on your location and the distance between your home and office addresses. These charges will be clearly communicated during the order placement process.


5. Delivery Areas


"Lunch on Time" currently serves the areas of 5km of Radius. We are continuously expanding our service areas, so please check the app for updates.


6. Delays and Exceptions


While we strive for on-time delivery, unforeseen circumstances such as traffic, weather conditions, or other unexpected events may occasionally lead to delays. In such cases, we will make every effort to communicate any delays to users promptly.


7. Order Cancellations


Users cannot cancel their order, can only pause the subscription one day before.


8. Feedback and Support


Your feedback is essential to us. If you encounter any issues with your lunch delivery or have suggestions for improvement, please contact our customer support team through the app.


9. Changes to Shipping Policy


"Lunch on Time" reserves the right to update or modify this Shipping Policy as needed. Any changes will be communicated through the app, and it is the user's responsibility to review the policy periodically.


By using the "Lunch on Time" mobile application, you agree to abide by the terms and conditions outlined in this Shipping Policy. If you do not agree with any part of this policy, we recommend discontinuing the use of our service.


Thank you for choosing "Lunch on Time" for your lunchtime needs. We look forward to serving you with delicious, on-time lunches that make your workdays more efficient and enjoyable.